NT Department of Housing and Local Government – Attitudes to Indigenous Employment Staff Survey 2008

Working closely with the HR team, Dolphin Software created and managed a specialist qualitatively focused survey seeking executive and staff views on the whole of government Indigenous Employment and Career Development Strategy as it had been implemented in this Agency.

The survey, potentially confronting in its design and in its results and strongly advocated and supported by the CE, was positioned as a start to a conversation rather than a “normal” survey or data gathering exercise. A close effective working relationship with HR and with internal marketing and communications delivered close to 70 % response rate from the 460 staff within a few days. 

Customised automated reporting for the whole organisation and for Divisions was delivered through HR to the CE and his Executive Division heads and Branch Directors, with a strategic briefing to the Executive Leadership Group on results, values, participation and actions including debriefing strategies with staff. This was backed by a debrief kit prepared by Dolphin Software and a risk assessment matrix.