Caltex Petroleum Australia – Leadership 360s, organisational culture, marketing communications

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Over the years since 1996 Dolphin Software has supplied Organisation Development Corporate with surveys and reporting for organisational culture (sent out by CEO ) and for annual reviews of the effectiveness of performance management plans / processes, across Caltex Australia’s national  corporate and refining workforce.

Dolphin Software has also supplied People Learning and Development services (including 360 feedback Leadership Capability surveys) for other divisions such as Marketing (for 40 executives), and for Supply and Corporate Services (25 executives)  from 2004- 2007

Caltex Australia OD and HR is a great example of Dolphin Software working with an organisation over time to tailor a suite of HR tools to specific business needs, and deliver them.

  • The goal was to enable their HR  staff to take over day to day management of delivery through their intranet / portals, but in late 2007 a change management program initiated  by the new Group Head for HR resulted in high staff turnover and a move towards internationally benchmark-able tools
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  • Internal organisation wide “taking the pulse” quick feedback surveys services for executives and for Operations including all refinery staff were also supplied to the Chief Executive through Dolphin Software’s work with Internal Marketing and Communications.
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  • Ad hoc business requirements such as evaluation of IT systems change management, internal client / customer feedback surveys etc were met using Dolphin Software services