Business Uses
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In our client work we have delivered an incredibly wide range of business tools. This list of topics gives you an idea of our skills, versatility, and capacity to apply our selves to clients' requirements ...
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Corporate Performance Monitoring |
Monitor key indicators of corporate performance Use regular process and outcome focused surveys and tight KPI reporting Align survey KPIS with your business or strategic plan success indicators Link with other corporate information systems for excellent reporting |
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People and Learning |
Performance management reviews, including giving each individual a "this is what your review agreed" report, as well as aggregated team reporting
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Capability development plans from performance reviews
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360 degree feedback surveys - with confidential individual reports (metrics and qualitative) AND team based reports
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Pre and post training competency surveys and reporting
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Training / skills development needs assessment
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Evaluate the effectiveness of your trainers - participant feedback
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Interface any survey results with your HR system - maintain your corporate data ….
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Organisational Health Checks |
Organisational culture snapshots, attitudinal surveys, and staff satisfaction - automatically highlight in your reports where your Managers must act
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| Event Feedback | Get visitor feedback "from the floor" capturing the essence of visitor experience at your event, using key satisfaction metrics supported by qualitative comments. |
| Business & Competitive Intelligence | Monitor the opinions of key intelligence gatherers, people in key stakeholder groups, including clients or customers and staff, surveying them routinely, or more strategically |
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Marketing Communications |
What did all those people at that seminar think? Regularly take the pulse… and do it better next time |
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Quality Assurance monitoring and exception reporting |
Assess the success of your quality assurance processes using TQM feedback principles of regular qualitative and quantitative surveys Automate collation of key Quality documents such as incident reports, and report on them with alerts |
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Audits, Risk Assessment and Risk Management |
General or specific purpose audits, by selected departments or enterprise-wide eg. environmental health audits, internal risk assessment audits, process reviews for risk mitigation |
| EBA or other industrially based ballots | Voting with instant collation - one email account = 1 vote; full security with PQF files; masked response ID; management of absentees or proxy votes by Dolphin Software. |
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Policy Development and Strategic Planning |
Develop strategic and business plans using feedback principles with key groups Evaluate pending or existing policy |
| IT Systems evaluation |
Assess new and existing IT systems through user feedback - how good was that roll out? are you using the new software? did you find training useful?
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| Value chain analysis |
Analyse any of your value chains - customer, supplier, people - to understand where the value in your business is strongest and weakest, and how it may be improved, using benchmarking practices
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| Forecasting |
Get expert "on the floor" input into business planning and forecasting - sales, volumes, etc.
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Gather monthly projected revenues, staff turn-over and other estimates
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| Help Desk |
Problem flow decision tree - either resolve a problem or specify causes, obtaining a clear categorisation of a problem
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| Simple workflow |
Stationery re-ordering... automate simple repeat forms
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| Scientific and other research data |
Gain repeat measures of environmental quality in remote areas
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Talk with us about how to obtain speedily and accurately, the information you need for executive reporting and decision support.
